faq

Can I cancel my order?

You may cancel your order within 24 hours of purchase by contacting our customer service team. lf your order has already been shipped,please follow the steps in our Return Instructions below.

When will my order be shipped?

We are currently processing your order, and it will be shipped within five business days. We apologize for any delays and appreciate your understanding and patience.

How long does delivery take?

For regular items, delivery typically takes 8-12 business days. For customized products, it may take 10-15 business days. Thank you for your patience!

What is your return policy?

We offer returns under the following conditions:

· Return Window: Items can be returned within 30 days of delivery.

·Item Condition: Items must be in their original, unused condition with all tags attached and in the original packaging.

· Receipt or Proof of Purchase: Required for all returns.

Exceptions: Certain products, such as custom or personalized items,

are non-returnable.

How can I exchange an item?

To start a return, please follow these steps:

1. Contact Customer Service: Email

whiskerscat@163.com with your order number, reason for return, and any supporting photos if applicable.

2. Receive Return Authorization: Our team will review your request and provide a return authorization and detailed instructions.3. Return Packaging: Safely package the item, ensuring all tags and original packaging are included, and attach the return authorization form.

4. Shipping: Use a reliable shipping service with tracking. Return shipping costs are covered by the customer or covered by us if defective or incorrect.

What should I do if I receive a defective item?

· Defective or Damaged Items: If your item arrives damaged or defective, contact us within 48 hours. We'll arrange a replacement at no cost to you.

·Incorrect Product: If you receive an incorrect item, please contact us, and we'll cover the return shipping and send you the correct item promptly.